Poor Service Vodacom unable te roslve a problem.

I changed my pre paid to a contract in January 2020. Ever since then I have not once received any signal stronger than 3G. I have been twice now at the New Market mall branch and both time received the WORST service ever. 1st time I was showed away because their systems were offline, not even an attempted from any consultant to assist. The second time I was there the Service consultant told me that it was close to closing time so she will only attend to it the next day, only after complaining of the extremely POOR service she log a call and I received a text msg with a Ref no***. To Date no one from Vodacom contacted me.

Is this really what customers mean to Vodacom. Never in my life have I received such a no care attitude from any company such as Vodacom.

The only good service I received from Vodacom this far is from a gentleman at the New Market Branch by the name of Morena, he was is super helpful and a great person with great customer satisfaction abilities, but was only able to assist me to a certain point, I believe that Vodacom's "Solution expert" were able to assist me, but this seems to be the same as Vodacom's customer service, non existent...

I contacted the call centre as well and the call centre agent advise me to download a VoLte app then I will receive 4G signal, as it was advertised the day I signed the contract. However such app doesn't exist on the app store.

Is there perhaps any person working at Vodacom that is willing to assist a customer that can sort out this extremely frustrating problem?