Poor service Vodacom. *********** staff

Hi. I have been a customer of Vodacom for past 2 years. I renewed my contract 8 August to to be billed R399 and the salesman got the order incorrect and debited my account R1500. This has happened September and October and processing a new line which I did not order. I have now requested the pass credit to my personal account and have to wait 48 hours and call back Wednesday and that does not guarantee they will pass my credit at that point. This has set my budget off. They create tickets for everything and I have no idea how many tickets per transaction they created. I did not even understand how that ticket system worked. They had numerous tickets open and no consult called. The one that did was more confused and created more ticket's. I still have not been refunded into my personal account l. For a fault of Vodacom