POOR SERVICE VODACOM SA

MY WIFE IS 63 YEAR OLD PARAPLEGIC WITH PARKINSONS. ON 2024-O4-06 I HAD PROCEEDED TO THE NORHGATE MALL VODACOM BRANCH AND PAID HER CELLPHONE ACCOUNT VIA DEBIT ORDER MUCH TO MY SURPRISE A FEW WEEKS LATER I WAS SHOWN A BALANCE OF R854-00 ON THE VODACOM APP. I DID PROCEED WITH MY WIFE TO THE BRANCH IN NORTHGATE MALL TO BE TOLD I HAVE A BALANCE BEING THE PAYMENT FOR MARCH 2024 ENDED NOT BEING PAID.I ENQUiRED FROM THE AGENT AT THE WALKIN SERVICE CENTRE AND INFORMED HIM THAT I DID PAY MY ACCOUNT. I ASKED HIM TO CHECK THE SYSTEM AND WAS ASKED HOW ARE VODACOM SUPPOSED TO KNOW AS MANY PEOPLE PAY IN MONEY TO VODACOM .I DID SPECIFY THE DATE THAT I MADE THE PAYMENT AND THE AMOUNT UNFORTUNATELY I HAD LOST THE RECEIPT.I WAS THEN TOLD I CANNOT BE ASSISTED. I THEN RAN AROUND WITH MY SICKLY WIFE AS SHE IS THE ACCOUNT HOLDER AT THE BANK AND THE ACCOUNT HOLDER AT VODACOM. I THEN PROCEEDED BACK TO VODACOM WITH MY WIFE ON 2024-05-04 TOGETHER WITH COPIES OF THE BANK STATEMENT. ACCORDING TO THE ASSISTANT AT THE WALK IN CENTRE AT NORTHGATE MALL NORTHRIDING RANDBURG GAUTENG HE DOES NOT HAVE ACCESS TO UPDATE THE ACCOUNT DETAILS AND ONLY THE CALL CENTRE *** CAN ASSIST. VODACOM YOU PEOPLE MAKE SO MUCH MONEY FROM CONSUMERS/SUBSCRIBERS WHY CANT YOU TRAIN SOMEBODY IN YOUR WALK IN CENTRES TO ASSIST US OLD AND FRAIL CONSUMERS I THEREAFTER PHONED THE CALL CENTRE NUMBER PROVIDED BY VODACOM AND WAS INFORMED THAT THEY WILL RETURN ON MONDAY FOR ALL ACCOUNT QUERIES AS UT WAS WEEKEND WHEN I HAD PHONED THEM. FIRSTLY IF VODACOM HAD UPDATED THEIR RECORDS ACCORDINGLY WHEN I HAD PAID THERE WOULD NEVER HAVE BEEN AN ISSUE