Poor Service - Vodacom Retentions Department

Vodacom is sending me from pillar to post regarding a deal match. I am told that I will receive feedback within 48 hours and then nothing. The consultants on the case miraculously go on leave one after the other. I am told managers are in a meeting and that one of them will give me a call. Still waiting. Absolutely shocking customer service from Vodacom. I have been with them for years and always recommended them to others. No more. Sad to see first hand what the service quality has deteriorated to.