Poor Service Vodacom Repairs, Garden Route Mall, George

Vodacom, Garden Route Mall, George; Manager Gary My phone was sent by above to an Advanced Repair Centre for repair to the screen. I was advised to pay R1265 for the repair, which I duly did. A few days later, I was told that my cell was ready for collection. I was handed a sealed box, containing a new, inferior model phone. The consultant said that Xiaomi do not repair - only replace damaged phones - something that I was never advised of at any stage! I refused the phone and requested that I be furnished with the same model that I handed in. I have been back to the branch on numerous occasions for more than a month and I still have not been assisted.