POOR SERVICE (vodacom Reference Number: ***0)

<p>I RECEIVED A CALL FROM VODACOM ON 05/01/2017 OFFERING A 5 GIG DATA CARD AND MOBILE WIFI LTE ROUTER. I ACCEPTED THE OFFER AND WENT THROUGHT THE APPLICATION PROCESS. I DID QUALIFY FOR THE DEAL AND WAS TOLD I WOULD RECEIVE DELIVERY BETWEEN 3-5 WORKING DAYS. I CALLED 082111 ON 10/01/2017 BECAUSE I HAD NOT YET RECEIVED DELIVERY. THE CALL CENTRE AGENT CONTACTED THE SALES DEPARTMENT WHO CONFIRMED THERE WAS A DELAY BUT THEY DID NOT KNOW WHAT THE DELAY WAS AND I WOULD RECEIVE MY DEVICE BEFORE FRIDAY 13/01/2017. I ASKED THEM WHAT TO DO IF I DID NOT RECEIVE IT BY THEN AND THEY HAD CONFIRMED "FROM THEIR EXPERIENCE" THAT I WOULD RECEIVE DELIVERY.</p> <p>I DID NOT RECEIVE DELIVERY AND ONCE AGAIN CALLED 082111 ON 13/01/2017 TO FIND OUT WHAT WAS THE STATUS. THE CALL CENTRE AGENT PUT ME ON HOLD AND AFTER A FEW MINUTES TOLD ME THAT THERE WERE NOT ENOUGH SIM CARDS AVAILABLE???</p> <p>I WAS THEN TOLD I WOULD RECEIVE DELIVERY ON TUESDAY 17/01/2017! AM I GOING TO GET ANOTHER BUNCH OF EXCUSES WHEN I DONT RECEIVE DELIVERY ON TUESDAY???</p> <p>THIS IS THE MOST POOR SERVICE I HAVE RECEIVED FROM VODACOM. ESPECIALLY AFTER I HAD BEEN CALLED WITH THE OFFER, I DID NOT CALL VODACOM FOR A DEAL!</p> <p>I SPENT A HUGE AMOUNT OF TIME FOLLOWING UP ON THIS ISSUE WITH VERY LITTLE REGARD FROM VODACOM DUE TO THE INCONVINIENCE! </p> <p>WHY WASNT I NOTIFIED OF THE DELAY BY SMS OR A PHONE CALL???? I QUITE OFTEN RECEIVE SMS'S ABOUT OFFERS AND OTHER TIME WASTING TOPICS FROM VODACOM AND BUT WHY NOT A COURTESY CALL OR SMS TO REPORT THE DELAY?</p> <p>I WORK IN AN INDUSTRY THAT REQUIRES ME OUT OF THE OFFICE AT RANDOM TIMES AND I PURPOSELY REMAINED IN OFFICE THIS ENTIRE WEEK WAITING FOR DELIVERY!</p> <p>IF I HAD KNOWN IT WOULD HAVE TAKEN THIS MUCH TIME AND EFFORT AFTER BEING CALLED WITH THE OFFER FROM VODACOM I WOULD NEVER HAVE SIGNED UP FOR IT IN THE FIRST PLACE! </p> <p>I WILL NOT RECOMMEND VODACOMS SERVICE TO ANYONE I KNOW!</p> <p> </p>