Poor Service Vodacom Menlyn

My phone broke, so I sent it to vodacom Menlyn for repairs yesterday 30 November 2022. I received a call yesterday from a Guy who told me that my phone will be fixed and I can come back if I am still around the Mall to fetch it, but because I was in a hurry to fetch my daughter I told the Guy that I will collect the phone today. last night at around 19h00 I received another call confirming that they are done with my phone I can collect it today. I went there, got there and I was told stories that I once came here with a broken tablet, they replaced it and I didn't return the broken one. Mind you, getting that tablets was a nightmare on its own. So their poor customer service is now my problem, the lady forgot to tell me that when I come to fetch the phone I must bring the broken one back. Because I was already exhausted I said to them I will drop the tablet whenever I come to Menlyn. Menlyn is not closer to where I stay or work, but I prefer taking my phones there because Vodacom closer to me doesn't have technicians, but it is not the trip I enjoy taking. So I took my lunch, used my expensive petrol only to get there and be told that I must return the broken tablet, before they release my phone. I mean what nonsense is that? Why was I not told yesterday that by the way you owe us a broken tablet? This tablet was replaced long time ago, nobody called, they were literally waiting for me to get there and be told to return their stupid Tablet. I am so annoyed!