Poor service - Vodacom/ Finrite Insurance

I have contact Vodacom insurance several times regarding double charges on our account on certain of our cell phone numbers.

If you phone *** they cannot assist you, because you are a business customer and they cannot put you through to agent. You need to do email them.

I have send several emails (12.07,19.07, 02.08), and phone again. A consultant give me her personal email address and said she will log these query on every number. I have forwarded all the details on the 15th of August 2022 - no credit notes were done.

I have forwarded again on the 12th of September 2022 with no response.

Does it means if you are a business you must just pay and do not have anyone to contact to correct issues on your insurance. This is totally unacceptable.