Poor service- Vodacom Fibre section

We installed fiber about a month ago and selected Vodacom as the provider. On the 17th of December our internet stopped working. I called the Vodacom fiber section and i was given an SR number. I was calling everyday to follow up and every consultant I spoke to just requested me to reset the router. After a week of resetting and rebooting the router was completely dead. On the 22 December I was told that the fault had been escalated. But nothing was done. I have been following up everyday since (except on public holidays) but till today we have no service. Only to receive a bill for a service we have not received.

The resolution team has been very unprofessional and unhelpful. They have made many promises to follow up and call me back but still nothing. I am working from home and this is now affecting my work. On the 30th December Amber from the resolution dept promised that they would load 20gig data on my prepaid sim. Instead they loaded 2gig. Since then she ignores my requests about the data. I still have no internet, this has been shocking service from Vodacom, it has been worse than dealing with a useless government department like home affairs.