Poor service Vodacom Fibre

Not one to complain, but really at my wits end with Vodacom Fibre. Off for 3 days now. Made 10's of calls, 30 minutes + each on mý account, but the people on the other side of the line are really really uninformed. Keep on telling me fibre is down in my area, yet my TV is working, its just the phones and security cameras that is down. I'm a pying customer for more than 20 years. Never skipped a payment and now I must pay for a service they can't provide. VODACOM, this is not fair. I'm working from home, I need my Internet on ASAP