Poor Service Vodacom Fibre

Vodacom Fibre and Vumatel your service is pathetic my wifi is not working again since the first of November till today. SR*** this is my reference number no one has phoned me from Vodaccom or Vuma since l logged my incident but l call every day no one cares to update you about your query. It's been 5 days no entertainment whatsoever as everything is dependent on the wifi. Everytime l call lm told a call was escalated to Vuma when l call Vuma they tell me they don't have the ticket what nonsense is this l pay for this service it's not for free. Today l phoned again only to be told my order was rejected by Vuma what am l suppose to do Vodaccom l need my wifi restored sick and tired of your poor service and turn around time and tired of chasing 6guyt around to do your job.