Poor service - vodacom fibre

On the 8 October I logged a request to have my fibre line with Vodacom relocated. As at 26th November - there has been no updates or fibre provided to my new home. The fibre contact Centre keeps escalating and raising requests. I have about 3 service requests logged at present. I am unable to speak to a Manager as they apparently sit in a different building. Can you imagine - telecoms cant transfer calls. Its laughable. The main delay was due to Vodacom capturing incorrect details and have no means to assist or help resolve this matter with any sense of urgency. This is the kind of service provided by one of the major providers in this industry - no care for the customer and care for resolving customer complaints.