NM
Nithia M
1 reviews | Active since Jan 2012
07 Aug 2024, 11:51
poor service - Vodacom fibre
Hi, i am trying to have my fibre line re-located to my new address since last week- my wife works from home and she needs the line urgently but i get no response regarding the line - SO*** - i need the line connected urgently - i already connected the router - i just need the line activated - VOX released the previously line remotely - so i'm sure my line can be connected remotely as well - it shouldn't be taking so long - please advise - thanks.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
07 Aug 2024, 12:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Aug 2024, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Hi, as usual pathetic service from Vodacom - NO ONE has contacted me regarding my issue - you guys are the worst service providers a have come across - i will be cancelling my fibre as its out of contract and will move over to another service provider - i received my bill today - you guys are quick to bill us but cannot provide a decent service -
Nithia M's updateReviewer Update
08 Aug 2024, 07:25Hi, as usual pathetic service from Vodacom - NO ONE has contacted me regarding my issue - you guys are the worst service providers a have come across - i will be cancelling my fibre as its out of contract and will move over to another service provider - i received my bill today - you guys are quick to bill us but cannot provide a decent service -
NM
Nithia M's update08 Aug 2024, 07:25
Reviewer Update
Hi, as usual pathetic service from Vodacom - NO ONE has contacted me regarding my issue - you guys are the worst service providers a have come across - i will be cancelling my fibre as its out of contract and will move over to another service provider - i received my bill today - you guys are quick to bill us but cannot provide a decent service -
NM
Nithia M's updateReviewer Update
09 Aug 2024, 11:32Hi, please contact me urgently - i believe my query/ticket has been closed but the problem has not been resolved - i am waiting for an email address forward the relevant information so that my line can be activated - seriously this should not be taking so long - the line is available, it has been released from the previous provider and just needs to be activated remotely - it cannot be taking so long - i am being charged for a line that i haven't used in 10days - this is not fair as you guys will want payment for something i am not using - i need this sorted out today!!!
NM
Nithia M's update09 Aug 2024, 11:32
Reviewer Update
Hi, please contact me urgently - i believe my query/ticket has been closed but the problem has not been resolved - i am waiting for an email address forward the relevant information so that my line can be activated - seriously this should not be taking so long - the line is available, it has been released from the previous provider and just needs to be activated remotely - it cannot be taking so long - i am being charged for a line that i haven't used in 10days - this is not fair as you guys will want payment for something i am not using - i need this sorted out today!!!
NM
Nithia M's updateReviewer Update
10 Aug 2024, 08:33Still no help from Vodacom...they are so useless...they cannot even activate my line remotely...I give up with them
NM
Nithia M's update10 Aug 2024, 08:33
Reviewer Update
Still no help from Vodacom...they are so useless...they cannot even activate my line remotely...I give up with them
NM
Nithia M's updateReviewer Update
11 Aug 2024, 21:12Please cancel my service and send confirmation...I will take out a fibre contract with a different service provider...I cannot wait for you guys any longer.
NM
Nithia M's update11 Aug 2024, 21:12
Reviewer Update
Please cancel my service and send confirmation...I will take out a fibre contract with a different service provider...I cannot wait for you guys any longer.
NM
Nithia M's updateReviewer Update
13 Aug 2024, 08:43Still not sorted...all my tickets are being closed...I'm still waiting for someone to call me...
NM
Nithia M's update13 Aug 2024, 08:43
Reviewer Update
Still not sorted...all my tickets are being closed...I'm still waiting for someone to call me...
NM
Nithia M's updateReviewer Update
17 Aug 2024, 11:31Still not sorted.. when you try to cancel...retentions convinced you to wait...stupid me
NM
Nithia M's update17 Aug 2024, 11:31
Reviewer Update
Still not sorted.. when you try to cancel...retentions convinced you to wait...stupid me