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Buhle M
1 reviews | Active since Feb 2018
06 Jun 2022, 11:17
Poor Service Vodacom Fibre and Vumatel
Vodacom Fibre & Vumatel my wifi has been down for 6 days now SR*** l call every day and lm told they are waiting for feedback from Vumatel like really. I work from home and now l must be inconvenienced by people who cannot communicate with each other. I want my Wi-Fi resolved today been patient enough and if you cannot work with Vumatel let us know we move to other service providers this is nonsense. I need this sorted ASAP
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Replies (2)
Vodacom's replyOfficial
06 Jun 2022, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Jun 2022, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Buhle M's updateReviewer Update
08 Jun 2022, 10:07It's day 8 today still nothing from Vodaccom always told the same story everyday what is hard to just get my wifi working. I was told on the review someone from Vodaccom will call you still nothing you pay for service that you don't get. This is just pathetic service lm disgusted of the way you treat your customers but you know how to collect the money every month but can't deliver.
BM
Buhle M's update08 Jun 2022, 10:07
Reviewer Update
It's day 8 today still nothing from Vodaccom always told the same story everyday what is hard to just get my wifi working. I was told on the review someone from Vodaccom will call you still nothing you pay for service that you don't get. This is just pathetic service lm disgusted of the way you treat your customers but you know how to collect the money every month but can't deliver.