Poor service Vodacom Fibre

Good morning

Hope you are able to assist with the poor service I received so far

I logged a request on the 19th of April regarding my fibre connection, unable to connect to internet

I was told a technician will be in contact to discuss, however I was unavailable when they contacted me on the 20th

I once again phoned and was told that it is my Nokia router that needs to be updated and a call will be logged with Nokia

I have not received any calls up to now from Nokia regarding this issue, 6 days without fibre that is costing me money

During this time I asked on 4 different occasions to speak to a supervisor, every time they were conveniently unavailable

Last time I even heard the supervisor discuss with the consultant, still told he was not available!

Every time I was promised they would call back as soon as available, guess what , no call till now!

I did not sign a contract with Nokia, but with Vodacom so whether Nokia is unable to deliver is not my problem, I signed with the "big" name in order to resolve issues like this quickly and not through a middle man, however seems as though the small man in the street does not matter at all.

I arranged for somebody to be at home today to ensure issue is resolved, still unable to get technician to contact me to make arrangements

Exactly one week with loads of promises and still no connection.

Received a sms yesterday that it has been escalated to management and they will contact me , still no contact, phoned and once again promised supervisor will phone back

This is not acceptable from a big company like Vodacom