POOR SERVICE VODACOM FIBRE

Very poor service received from Vodacom Fibre. I contacted Vodacom Fibre at the start of August to request the installation of their Fibre at my property. At the same time I gave a month's cancellation notice to my existing provider. An installation date was set for 23 August. No one arrived on that day and about midday I called Vodacom Fibre to query the situation. I was told to only start worrying about the situation if the installation team had not arrived by 6pm in the evening. Ridiculous comment! The installation team arrived the next day at 4.30pm but told me the installation could not proceed as the underground cable /connection was dead and had been so for a month. If that was true why did Vodacom not inform me of the dead line/connection when I booked their service at the start of August? The underground cable was then fixed. Throughout this time period I made it clear that the internet must be installed before 31 August as my existing service provider would end my internet service. It was a nightmare trying to find out if they were still going to install and if so when. They eventually "escalated" my query according to them. Yet I never received any feedback and trying to reach the Vodacom contractor on his cell was simply a joke. The cell was either never answered or the call was just ended for no reason. Eventually today, 30 August, I called Vodacom Fibre to cancel their service. At that point I still had received no feedback when they would return to install their fibre. Although the customer care lady was friendly there was absolutely no effort made to keep a potential client.