Poor service Vodacom

I’m absolutely annoyed with the service you get from Vodacom customer Care especially in these trying times. I’ve been a customer for over 13 years always valued them as a brand and a service provider. Been asking about my bill since January 2020, why they’ve added bonus data And voice to my contract which I didn’t apply or request for. Spoke to one of the consultants a few minutes ago she told me I opted in, and her abrupt attitude not very helpful at all. And to top Off I asked for assistance on a payment holiday She made it sounds like Vodacom belongs her, I’m astound with by this really I am, just a number.