Poor service Vodacom

Dear Vodacom Customer Support, I am writing to formally lodge a complaint regarding my Vodacom fibre service and the extremely poor service I have received over the past few weeks. In November 2025 I migrated my fibre service to a different Vodacom package. The process went smoothly at the time — I received a new router and the connection worked without issues. However, at the beginning of March, my fibre service suddenly stopped working. Since then, I have experienced continuous delays, misdirection, and a complete lack of follow‑up from Vodacom. After being repeatedly transferred between departments and having to re‑explain my situation multiple times, a ticket was eventually logged for me: Service Request: SR 260303‑116238 I was then sent a “Relocation by Owner” form to complete. Because I live in a rental apartment, I needed my agent to assist, and I submitted the completed form on 17 March 2026 to Atang Letsoalo (VC contractor) and cc’d Yolanda Beukes (Vodacom), as instructed. Since submitting the form, I have received no updates from Vodacom.

I followed up again via email on 19 March, and I also called the call centre, where a consultant assured me I would be contacted. To date, nothing has happened.

Each time I call Vodacom, I am transferred from one department to another, forced to repeat my details and the entire problem from the start — even though all the information should already be on my profile and linked to the service request. This has been highly frustrating and unproductive.

What I need from you Vodacom Immediate feedback on the status of SR 260303‑116238. Which now shows closed.

A clear timeline for restoring my fibre service. Accountability and a single point of contact so I do not continue being transferred endlessly.

This experience has been extremely disappointing and has left me without a fibre connection for an unacceptable period. I trust Vodacom will treat this matter with urgency and provide a resolution as soon as possible.