AH
Albertus H
1 reviews | Active since Dec 2021
03 Sept 2024, 10:50
**** POOR SERVICE VODACOM
My Fibre was down on the 2nd of September from 11:35 till 12 midnight. I called and asked for refund on downtime. I then got feed back that they only give credit if its for 24 hours. I think this is **** poor service from this company and will be seeking a new ISP. They don't look after their customers. But when months end comes you gotta pay or your service gets suspended. People should stay away from this company useless customer servic Goodbye Vodacom you just lost a customer
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
03 Sept 2024, 14:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2024, 14:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team