Poor service. Vodacom contract cancelation.

I have requested the cancellation of the contract, and conversion to a power 4U type account in May 2022. The cancelation call was made on the number vodacom service number *** by myself after I was told by an instore agent that it could not be cancelled in the store. I have had two additional calls subsequent to this and still the account was not cancelled. In addition my son is being harassed by multiple calls by account agents enquiring about the non-payment of the contract.

This is not acceptable and I require the matter to be concluded as per my original request, without further waste of my time or pestering and harassments by vodacom account agents.