POOR Service Vodacom Clearwater ALL Stores

All I want is for my upgrade to be concluded!!! Visted Vodacom stores in Clearwater Mall 2 weeks ago on a Saturday (both stores at the escalators and close to CNA). The ques to wait for a consultant to assist were absolutely crazy. I then get informed by the "greeter" that they are short staffed and to top it off they did not have much of what they specified on their brochure. I walked out! Last week Thursday I went back again to store closer to CNA, before that I called the store and was told they have stock of certain items. I went through the process with a consultant for 1 hour to get told that the store room has issued the incorrect device??? And they do not have much stock available, I wanted to order a "top up" to my contract - AGAIN they did not have anything in store. I had to place an order which I did, I called in today to find out whats going on. Till now nothing, apparently the system is down. For the amount of money you deduct for me on a monthly basis and demand payment should one be late. YOUR service is absolutely shocking. Your staff and store managers are not helpful either. POOR POOR Service VODACOM