Poor Service VODACOM CHATZ LIBERY MIDLANDS MALL

I am very disappointed with Vodacom chatz liberty midlands mall in Pietermaritzburg. In fact very frustrated and angry at their service delivery. Suveer and co-partner have been bull ****ting me from the beginning of December with regards to my contract. They did not make any effort in communicating with me. I have app**** for a contract with them over 3 weeks ago. I still do not have a phone. Suveer does not know how to do his job correctly, doesn’t know how to deal with a matter in his capacity or who to escalate it to. Hence communications s****s are very poor and should be dealt with by management of a higher level, manager Bonnie doesn't improve the situation either .Regional manager Kevin said he try calling me but did not. I still had to call the store to get his number . I was given advice from another regional manager that works for Vodacom and she alone is very disappointed at them and embarrassed to know what they have done. I have asked for emails with references numbers and still have not received it. Suveer had not escalated the matter properly through the correct channels and still doesn’t communicate with me. My matter was simply but who messed up and would not take responsibility of it to my understanding errors are trying to be covered up by management of the store. Still don’t know whether I am getting a phone. VERY bad service!