Poor service Vodacom Canal Walk "Superstore"

Vodacom Superstore Canal Walk - One phones the store only to hang on for ages ie. more than 10 minutes only to be disconnected each time.

I have a repair job with this particular store and requested a damage report months ago. A basic damage report was sent to my insurance company not stating the reason or cause which the insurance company requires. Many requests have gone through and even more dropped phone calls made.

How does a department take months to send the correct information and how does telephones not get answered on time or calls not get dropped???

Please help me understand how q company operates in this manner???

There is absolutely no way this is a super store!