Poor Service Vodacom

Greetings ,

I trust that this review finds you well and in a better mood than i am in …

i would like to express my utter disappointment and dissatisfaction with Vodacom and their so called " Back Office ".

I have app**** for 2 smart tv's which have been approved, This was done online as I believed it would be a hassle free experience .

I decided to change the delivery address ( which i am entitled to ) . This was done before any communication was sent to me about delivery.

I was told that the address was updated and changed and that a message would be sent to the courier company ( RAM) informing them of my new delivery address.

This is when the wheels fell of and Vodacom did not know what was happening in their organisation .

After many calls to their sales team ( *** / option 2) I wonder why myself and my household have been loyal client to them.

No one could give me a solid answer as to why the address was not changed and all I heard was something amount an Address Template being sent around their organisation .

It’s a simple request , change the delivery address !!!

This is when the wheels fell of and Vodacom did not know what was happening in their organisation .

I get an sms from Ram that my order was on its way to me . This was a pleasant surprise ….

I then get a call from the Ram Delivery agent and I meet it for collection of my New Smart Tv and Wifi router . Low and behold , I get a box the size of a brick . I rejected the delivery as I did not want to sign for half my order .

When I called ( *** / option 2) - I was told that because I rejected the delivery , my deal was cancelled and that I would need to do a new deal.

This is utter nonsense , all that needs to be done is to get me the order that I requested for . Would you go and buy half a car from a dealership? Why should I sign for half my order ?

The frustration and anxiety that Vodacom gives you is palpable . I have many deals with Vodacom. I have and the last 3 deals have been crazy frustrating .

It is never a smooth experience and deadline are never met. Their systems confuse you when you then get an approval and they a request for documents - which have been submitted .

They never stick to calling the clients back at a stipulated time and no one wants to take ownership of their mess this is after sending many e mails to their complaints team. ***

Vodacom… why is this becoming such a time consuming process and why is it that you have cancelled my order due to me rejecting half an order …. The invoice states :

JVC 32 inch smart tv Rica Stick Huawei R219h VSP c 64k

All I get was a small box.

If you are interested in client satisfaction , you may look into my query via my cell : ***