AJ
Ashwin J
1 reviews | Active since Feb 2024
29 Mar 2025, 07:38
Poor service Vodacom Blacklisting
Dear Vodacom Blacklisting Team,
I am writing to express my disappointment with the service I have received regarding my case for unblocking my device. Despite my efforts to seek feedback over the past week, I have not received any response or updates on the matter.
Ironically, when applying for a new contract, the sales department is highly proactive and calls persistently throughout the day. This stark contrast highlights a significant gap in service delivery and customer support.
As a loyal customer, I expected a higher level of professionalism and responsiveness. Regrettably, this experience has prompted me to consider moving to MTN, where I hope to receive more reliable service.
I urge you to address this issue promptly to restore trust and improve the overall customer experience.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
29 Mar 2025, 18:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2025, 18:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AJ
Ashwin J's updateReviewer Update
29 Mar 2025, 21:42Could you please clarify how a consultant will be able to contact me, considering that I currently do not have an active device? This is precisely why I am urgently requesting the team's assistance in unblocking my device to resolve this matter as quickly as possible."
AJ
Ashwin J's update29 Mar 2025, 21:42
Reviewer Update
Could you please clarify how a consultant will be able to contact me, considering that I currently do not have an active device? This is precisely why I am urgently requesting the team's assistance in unblocking my device to resolve this matter as quickly as possible."
AJ
Ashwin J's updateReviewer Update
05 Apr 2025, 19:15Good day,
I am concerned that it has been over 48 hours since the issue was reported, and none of the devices have been able to connect to the Vodacom network. This suggests that the issue remains unresolved.
I would appreciate an update on the current status and any steps being taken to address this ongoing problem.
Thank you
I am concerned that it has been over 48 hours since the issue was reported, and none of the devices have been able to connect to the Vodacom network. This suggests that the issue remains unresolved.
I would appreciate an update on the current status and any steps being taken to address this ongoing problem.
Thank you
AJ
Ashwin J's update05 Apr 2025, 19:15
Reviewer Update
Good day,
I am concerned that it has been over 48 hours since the issue was reported, and none of the devices have been able to connect to the Vodacom network. This suggests that the issue remains unresolved.
I would appreciate an update on the current status and any steps being taken to address this ongoing problem.
Thank you
I am concerned that it has been over 48 hours since the issue was reported, and none of the devices have been able to connect to the Vodacom network. This suggests that the issue remains unresolved.
I would appreciate an update on the current status and any steps being taken to address this ongoing problem.
Thank you
AJ
Ashwin J's updateReviewer Update
07 Apr 2025, 15:32I am concerned about the discrepancy in feedback received regarding this matter. Despite my efforts to cooperate with your team to resolve the issue, I have noticed a lack of transparency in the process.I would appreciate it if you could provide clarity on the steps being taken to address this matter. If not, I will continue to escalate this issue through the appropriate channels to ensure a timely and satisfactory resolution.This is feedback from your team .
"Good day
Unable to unblacklist because there is no ID or affidavit attached. Please resend all the docs required.
Regards
Candy"
"Good day
Unable to unblacklist because there is no ID or affidavit attached. Please resend all the docs required.
Regards
Candy"
AJ
Ashwin J's update07 Apr 2025, 15:32
Reviewer Update
I am concerned about the discrepancy in feedback received regarding this matter. Despite my efforts to cooperate with your team to resolve the issue, I have noticed a lack of transparency in the process.I would appreciate it if you could provide clarity on the steps being taken to address this matter. If not, I will continue to escalate this issue through the appropriate channels to ensure a timely and satisfactory resolution.This is feedback from your team .
"Good day
Unable to unblacklist because there is no ID or affidavit attached. Please resend all the docs required.
Regards
Candy"
"Good day
Unable to unblacklist because there is no ID or affidavit attached. Please resend all the docs required.
Regards
Candy"
AJ
Ashwin J's updateReviewer Update
27 Apr 2025, 12:21Despite repeated attempts to address this matter, the issue remains unresolved. I am now compelled to explore alternative avenues for escalation. You continue to debit funds monthly for three active contracts, yet the devices are still without service. This is unacceptable and reflects poorly on Vodacom's customer service standards.
AJ
Ashwin J's update27 Apr 2025, 12:21
Reviewer Update
Despite repeated attempts to address this matter, the issue remains unresolved. I am now compelled to explore alternative avenues for escalation. You continue to debit funds monthly for three active contracts, yet the devices are still without service. This is unacceptable and reflects poorly on Vodacom's customer service standards.