Poor Service-Vodacom

I have a contract with Vodacom and the contract has expired on the 25th of April 2021. I called the Cancelations Department on the 25th of March advising them that I want to cancel my contract. April when I called in again I was advised that the Agent that assisted me in March never made a note of my intention to cancel the contract. The Agent also., very apologetically told me that she will escalate the matter to her Team leader and I will get an email regarding the cancelation of my contract. To date I'm still waiting for that email. This month I called again twice and I was informed yet again that I will receive a confirmation email stating that my contract was cancelled. This is pathetic service and my contract is still not cancelled. This month's debit order was again deducted from my bank account for a contract that was supposed to be cancelled in April already. Never ever will I apply for a contract at Vodacom again. I really thought that you are different than the other Service Providers. My instruction has been clear.. More than once.. So how difficult is it for one to action my request? I am canceling now, but didn't mean i won't ever take out a new contract... But because of this BAD experience Vodacom can wave my business good bye!