Poor Service - Vodacom and Vodacom Insurance

My cellphone was ****** on the 8th of December 2023. We are now nearing the end of the year and I am still fighting the Vodacom Insurance to get my claim approved.

From my side, I submitted all the necessary information to the Insurance but because of issues on Vodacoms side, it has been an endless back and forth. I have spoken to numerous customer care agents, went into a Vodacom Shop and still nothing. The customer care agents could not assist, even giving me incorrect information.

I have spoken to Vodacom Insurance Agents and even had a agent put the phone off in my face. From all the years of being a Vodacom prepaid customer to becoming a contract customer, I have never experienced this poor level of customer service.

I am really dissapointed in Vodacom and the fact that this process is being drawn out so long. It is creating such an inconvenience for me, being without a smartphone and I will seriously have to consider taking out any more products with Vodacom in the future which is unlikely.