Poor Service Vodacom and Game store

Hi I would like to share this challenge I am currently experiencing with the slow and inept response from Vodacom and Game to do an upgrade reversal. My wife was contacted by a consultant from a Game store (somewhere in Durban) on 16/4/2021 about un upgrade because her existing contract with Vodacom was due to expire. After lengthy negotiations she agreed on the upgrade. The phone that was to be supp**** was the 2021 P Smart (Dual sim-this was the only reason why we agreed on the upgrade). The phone was delivered on Thursday,22/4/2021. We discovered on Sunday 25/4/2021 that the phone was 2021 P Smart (single sim - not what was agreed). Contacted Vodacom customer care on 26/4/2021. Consultant advised that Vodacom could not help and I take it to their trading partner (Game store - the origin of the order). It could be any Game store. On 30/4/2021 I called at the Game store in Westville(Pavilion). I was told that they could not help and also could not establish which Game store was involved in that Telesales promotion. Advised to report to a Vodacom branch in the Pavilion - they would definitely help. I did exactly that and was advised that the Vodacom branch could not help and we should contact the Vodacom customer care line and have issue resolved. I have since called the Customer care line 1/5, 3/5, 10/5, 18/5, 28/5 to have the upgrade reversed and the device picked up without any success. During that time no one was able to tell us which Game store was involved in the promotion. In our last conversation with a 'Richard', he informed us that the issue has been escalated to management and a response will be forthcoming. I requested a contact no or e-mail so that we could liase directly with person/s concerned and have this frustrating saga resolved. In the meanwhile an amount of R553 was debited to our account on 1/5/2021 ,and this amount was not what we had agreed. Hugely disappointed with Vodacom for the manner in which they have handled this issue and also with Game for their deception in their haste to 'sell' the upgrade. Keeping my fingers crossed that this platform will help resolve this proble.