Poor Service - Vodacom

Dear Vodacom, RE: Contract upgrade I contacted your call centre today as I have decided to cancel my upgrade and my contract. The poor service received from Vodacom has left me with no other alternative. When I opted for my upgrade I was contacted on the 6th of October by the upgrades team to confirm the new contract and device of choice. I then gave Vodacom my full company address so that my delivery could take place. On the 12th I had to phone RAM couriers to follow up on my delivery. They notified me that they did not have the full delivery details. I then gave them the information to update on their system. Today I contacted them yet again to follow up on the device. According to Ram on Monday they did escalate this through to Vodacom but nothing has been done on their side. Ram requires Vodacom to update their systems before they can collect and deliver the device. When calling the cancellation department the agent can barely hear you and seems distracted by other happenings in the background mostly caused by excessive noise. I had the same issues when I upgraded in 2018 hence the decision to move away from Vodacom.

Regards, Eugene Vosloo ***