Poor Service Vodacom!!!

Vodacom rep**** to my complaint with regards to the upgrade of my cellphone contract *** and my WiFi rooter, they said they will contact me 'in due course???? Now I want to know is it gonna take a year, six months or maybe never....... I am paying for a handset which I never got???? When will I be refunded and am I still gonna pay again this month? It is almost R53.00???? Please Vodacom specify your term 'in due course' I tried to get help from the Service Centre, I tried to get help from the Vodacom store at Clearwater Mall, really Vodacom your service sucks. I will never ever upgrade or use you after the contract ends. Can you just respond??? Mrs A A Matthee ***