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Ashley M
1 reviews | Active since Oct 2019
10 Nov 2020, 08:26
Poor service Vodacom
So a consultant from Vodacom called me saying that although the calls were recorded the T&C were not read out so the deal was not confirmed. I'm a consumer, I believe if a deal for a phone was agreed upon it should be acknowledged.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Nov 2020, 08:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Nov 2020, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ashley M's updateReviewer Update
12 Nov 2020, 13:53Still no reply or acknowledgement from Vodacom team. Very bad service.
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Ashley M's update12 Nov 2020, 13:53
Reviewer Update
Still no reply or acknowledgement from Vodacom team. Very bad service.
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Ashley M's updateReviewer Update
12 Nov 2020, 14:15My issue is simple, as a consumer I should get what was promised
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Ashley M's update12 Nov 2020, 14:15
Reviewer Update
My issue is simple, as a consumer I should get what was promised