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liesldek L

1 reviews | Active since Jul 2016

07 Oct 2020, 10:21

Poor service vodacom

I cancelled my vodacom account 3 times since last year. The last time I canceled it was in March and I was promised that it would be cancelled in April 2020. I still have monthly debit order for something I have cancelled and I'm not using. Can someone please sort this out? You need to refund me for this and cancel as promised

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Replies (3)
Vodacom
Vodacom's reply07 Oct 2020, 11:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
lL
liesldek L's update12 Nov 2020, 12:39
Reviewer Update
I have yet to receive my refund which would apparently take 7-14 working days. Neither has my account been canceled as I received another invoice this month from vodacom for November.
lL
liesldek L's update01 Dec 2020, 10:59
Reviewer Update
I have yet to receive my refund or further communication wrt this matter.

I had to stop the debit order as it was still going off my account even after communicating with vodacom.
This is not fair. This is *****ing. I have been very patient and never rude to anyone who contacted me. When will this be sorted