Poor service Vodacom

I have renewed four lines.... I received devices for one, this is now two weeks later and I have called in five times to understand what's happening spoke to the different people, Lungile in upgrades, A gentleman not sure of his name and today the most customer orientated person ever... Linda Ntshudu, still waiting or the supervisor to call me back... She made it out like she is doing me a favor.... Managers don't exist at these outsourced call centres.... Brand indentity lost, no resolution nor feedback... I am on hold for the 20 minutes.... What a joke