1 reviews | Active since Feb 2017
Poor service Vodacom
<p>When did Vodafone become such a useless company? I have had a contract with you since 1994. My phone was ****** 2 weeks ago and I couldn't blacklist the phone for 3 days because their systems were down. Then my domestic worker's cellphone was ****** and we decided to take out a contract for her. But the phone is useless for 7-14 days as their activations systems are down and it has to go to their back office to get activated. Seriously?????? Vodacom you need to catch a serious wake up or people will move to a network that will cater for their needs in a far more professional manner.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept our sincere apology for the service received and all the inconvenience caused. Thank you for the time and effort taken to voice your concerns to our department.
We can confirm that the number was activated. We will escalate the service received to the relevant teams in order to identify any possible improvement areas within our organization.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept our sincere apology for the service received and all the inconvenience caused. Thank you for the time and effort taken to voice your concerns to our department.
We can confirm that the number was activated. We will escalate the service received to the relevant teams in order to identify any possible improvement areas within our organization.
We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.
Kind regards
Vodacom Consumer Website Team
The phone has not been activated nor have we received an SMS with the cell phone number. Please call me
The phone has not been activated nor have we received an SMS with the cell phone number. Please call me
Dear Vodacom. It is a week later and still nothing. Would you prefer that I move all 5 of our contracts to MTN?
Dear Vodacom. It is a week later and still nothing. Would you prefer that I move all 5 of our contracts to MTN?