RP
Rickey P
1 reviews | Active since Jul 2017
05 Apr 2021, 19:02
Poor Service-Vodacom
Thank currently have 3 Vodacom Contracts and 3 with MTN. Thank be of my View Saxon contracts ended as at the 05/04/2021.I have tried desperately to get hold of the Cancellation Department at *** but have had no success.Can Vodacoms Manager in charge of Cancellations intervene ? My contact details are *** Email:***.I have had no problems when interacting or cancelling any of my previous MTN class can contracts with the relevant departments.Does Vodacom not value it’s Patrons?
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Replies (2)
Vodacom's replyOfficial
06 Apr 2021, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Apr 2021, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RP
Rickey P's updateReviewer Update
06 Apr 2021, 17:54To The Cancellations Manager (Vodacom, Mr.Muntisam according to Neo Zondi))
06/04/2021
I was contacted today however I was in a management meeting, thank you for that.. I managed to to call the call center at around 17:00 today . I explained to the operator that I wanted to terminate my contract from the line that I was calling from and received an SMS to that effect almost immediately. I, however needed further cancellation details more especially the date of cancellation and confirmation that my request is on the Vodacom System for Cancellation as I have had problems with termination with Vodacom in the past.
I was unfortunately assisted by Neo Zondi. I was asked five security questions. I answered four. I did not know the cell number of the number to be cancelled except to point out that I was calling from the number.This number was largely unused. My two other contracts are data contracts and I do not know the numbers. The Sims are in the router.I found Miss Neo Zondi to be difficult rather than helpful.I asked her to ask me any other security question as I did not know the number at hand but she refused.I had already given her my id number, email address,name of bank,date of billing and how I receive my invoices.She said she would not be able to process the cancellation. I pointed out that I had already received an sms of cancellation and I was calling from the very same number to be cancelled.She insisted. I found the cancellation process to be most stressful exacerbated by a very unhelpful individual on the other end. . She finally assisted me after my wife managed to locate the said number and said that the trermination process would take 60 days which is unaceptable as it is not my fault in communicating a day after termination date as I had little success in accessing the Cancellation Dept.
I will not support Vodacom any further.I can't wait to terminate my other two contracts with Vodacom. I wish to avoid unnecessary stress. Thank God for alternatives in the Telecoms Industry.I insist on : termination at the end of this month as it is not my fault that Vodacom Cancellations Dept is inaccessible and to be assisted by any other person except Neo Zondi.
06/04/2021
I was contacted today however I was in a management meeting, thank you for that.. I managed to to call the call center at around 17:00 today . I explained to the operator that I wanted to terminate my contract from the line that I was calling from and received an SMS to that effect almost immediately. I, however needed further cancellation details more especially the date of cancellation and confirmation that my request is on the Vodacom System for Cancellation as I have had problems with termination with Vodacom in the past.
I was unfortunately assisted by Neo Zondi. I was asked five security questions. I answered four. I did not know the cell number of the number to be cancelled except to point out that I was calling from the number.This number was largely unused. My two other contracts are data contracts and I do not know the numbers. The Sims are in the router.I found Miss Neo Zondi to be difficult rather than helpful.I asked her to ask me any other security question as I did not know the number at hand but she refused.I had already given her my id number, email address,name of bank,date of billing and how I receive my invoices.She said she would not be able to process the cancellation. I pointed out that I had already received an sms of cancellation and I was calling from the very same number to be cancelled.She insisted. I found the cancellation process to be most stressful exacerbated by a very unhelpful individual on the other end. . She finally assisted me after my wife managed to locate the said number and said that the trermination process would take 60 days which is unaceptable as it is not my fault in communicating a day after termination date as I had little success in accessing the Cancellation Dept.
I will not support Vodacom any further.I can't wait to terminate my other two contracts with Vodacom. I wish to avoid unnecessary stress. Thank God for alternatives in the Telecoms Industry.I insist on : termination at the end of this month as it is not my fault that Vodacom Cancellations Dept is inaccessible and to be assisted by any other person except Neo Zondi.
RP
Rickey P's update06 Apr 2021, 17:54
Reviewer Update
To The Cancellations Manager (Vodacom, Mr.Muntisam according to Neo Zondi))
06/04/2021
I was contacted today however I was in a management meeting, thank you for that.. I managed to to call the call center at around 17:00 today . I explained to the operator that I wanted to terminate my contract from the line that I was calling from and received an SMS to that effect almost immediately. I, however needed further cancellation details more especially the date of cancellation and confirmation that my request is on the Vodacom System for Cancellation as I have had problems with termination with Vodacom in the past.
I was unfortunately assisted by Neo Zondi. I was asked five security questions. I answered four. I did not know the cell number of the number to be cancelled except to point out that I was calling from the number.This number was largely unused. My two other contracts are data contracts and I do not know the numbers. The Sims are in the router.I found Miss Neo Zondi to be difficult rather than helpful.I asked her to ask me any other security question as I did not know the number at hand but she refused.I had already given her my id number, email address,name of bank,date of billing and how I receive my invoices.She said she would not be able to process the cancellation. I pointed out that I had already received an sms of cancellation and I was calling from the very same number to be cancelled.She insisted. I found the cancellation process to be most stressful exacerbated by a very unhelpful individual on the other end. . She finally assisted me after my wife managed to locate the said number and said that the trermination process would take 60 days which is unaceptable as it is not my fault in communicating a day after termination date as I had little success in accessing the Cancellation Dept.
I will not support Vodacom any further.I can't wait to terminate my other two contracts with Vodacom. I wish to avoid unnecessary stress. Thank God for alternatives in the Telecoms Industry.I insist on : termination at the end of this month as it is not my fault that Vodacom Cancellations Dept is inaccessible and to be assisted by any other person except Neo Zondi.
06/04/2021
I was contacted today however I was in a management meeting, thank you for that.. I managed to to call the call center at around 17:00 today . I explained to the operator that I wanted to terminate my contract from the line that I was calling from and received an SMS to that effect almost immediately. I, however needed further cancellation details more especially the date of cancellation and confirmation that my request is on the Vodacom System for Cancellation as I have had problems with termination with Vodacom in the past.
I was unfortunately assisted by Neo Zondi. I was asked five security questions. I answered four. I did not know the cell number of the number to be cancelled except to point out that I was calling from the number.This number was largely unused. My two other contracts are data contracts and I do not know the numbers. The Sims are in the router.I found Miss Neo Zondi to be difficult rather than helpful.I asked her to ask me any other security question as I did not know the number at hand but she refused.I had already given her my id number, email address,name of bank,date of billing and how I receive my invoices.She said she would not be able to process the cancellation. I pointed out that I had already received an sms of cancellation and I was calling from the very same number to be cancelled.She insisted. I found the cancellation process to be most stressful exacerbated by a very unhelpful individual on the other end. . She finally assisted me after my wife managed to locate the said number and said that the trermination process would take 60 days which is unaceptable as it is not my fault in communicating a day after termination date as I had little success in accessing the Cancellation Dept.
I will not support Vodacom any further.I can't wait to terminate my other two contracts with Vodacom. I wish to avoid unnecessary stress. Thank God for alternatives in the Telecoms Industry.I insist on : termination at the end of this month as it is not my fault that Vodacom Cancellations Dept is inaccessible and to be assisted by any other person except Neo Zondi.