Poor Service - Vodacom

Item: Vodacom
Rating: 1
Author: Muhammed E

I have been trying to contact the Vodacom customer care, I have tried 5 times in 2 hours, on two occasions I waited 20 minutes for an operator, with no response even the voice recorded message got tired and started to glitch. Absolutely disgusting service! Vodacom - quick to debit, useless service and pathetic cell signal.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Nov 2022, 16:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Nov 2022, 16:00

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Muhammed E's updateReviewer Update

02 Dec 2022, 09:28

Good day Vodacom

I am still waiting for a return phone call - another illustration of poor service

Muhammed E's update02 Dec 2022, 09:28

Reviewer Update

Good day Vodacom

I am still waiting for a return phone call - another illustration of poor service