POOR service Vodacom

<p>Been with Vodacom for years but my recent experience is driving me to never go with them again.</p> <p> </p> <p>I was due a contract upgrade and I chose my phone (iPhone), but from the beginning my upgrade was disastrous.</p> <p> </p> <p>First I had to wait for my phone (it was fine as I understood), but in that time your services (poor site) - system - was down and the agents couldn't assist.</p> <p> </p> <p>Eventually my delivery of my phone was issued - yay. Got it with a sim card, did a sim swop.... Only for your customer service guy to tell me it will take a few hours maybe even 24h. Fine.</p> <p> </p> <p>Two days went by and I called them all the time, only to say your system is down and you can't assist I should call back. I did.. still patient.</p> <p> </p> <p>Week went by, sim still not connected.. had to go into a vodacom shop, to tell me the guy that did my sim swop did it incorrect and it is on the new system and they are on the old system.... seriously</p> <p> </p> <p>Then it was less of a headache to cut my old sim card at the vodacom shop (R150 later) that I can use my phone.</p> <p> </p> <p>All went well till I got my bill.... I am billed for two devices and now (month and a bit later) you cut my service. Because now you say I have to pay a certain amount in because of my upgrade:</p> <p> </p> <p>I have a HUGE issue with this:</p> <p>1. it was never communicated</p> <p>2. I am already paying a higher contract fee. It is not like I am expecting to still pay R399 for my new phone contract.</p> <p>3. We have been trying since last week to get this sorted, and you send us from one person to the next</p> <p> </p> <p>No one can assist me, I am without a working phone. I had an issue this week (security safety related) and I couldn't call anyone to help.</p> <p> </p> <p>I am paying for a contract that after being connected for a month, I am now being cut off. </p> <p> </p> <p>Please can someone from Vodacom contact me that can actually sort this out (not interested in talking to someone that will put me through to someone else, and that someone else drops the phone)</p> <p> </p> <p>Your customer experience is appalling.</p> <p> </p> <p>Really, in a time where customer experience is at its strongest you treat customers very poorly.</p> <p> </p>