1 reviews | Active since Aug 2016
Poor service Vodacom 4U store
<p>On Saturday 27 August 2016 I went to Vodacom 4U store in Vaal Maal Vanderbijlpark to add two cellphone contracts to my existing account. I was informed to allow 1 to 4 hours for the sim cards to be activated after which we would be able to use the cellphones. After numerous calls to the Vodacom 4U store and Vodacom customer care service (each having different reasons for the delay) these phones are still not activated for use on Wednesday 31 August 2016. I regret choosing to stay with Vodacom as a service provider and in future will not use them or recommend them to anyone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have not received any call from a consultant and had to follow again with the service provider. After a number of visits to the service provider and calls to Vodacom customer care we still cannot utilise the mobile data of one of the phones received. This has been continueing from 27 August up till now, 9 September. I cannot believe that Vodacom cannot sort this out. I will be requesting a cancellation of the contract.
I have not received any call from a consultant and had to follow again with the service provider. After a number of visits to the service provider and calls to Vodacom customer care we still cannot utilise the mobile data of one of the phones received. This has been continueing from 27 August up till now, 9 September. I cannot believe that Vodacom cannot sort this out. I will be requesting a cancellation of the contract.
I post again. I have not received any call from a consultant and had to follow again with the service provider. After a number of visits to the service provider and calls to Vodacom customer care we still cannot utilise the mobile data of one of the phones received. This has been continueing from 27 August up till now, 9 September. I cannot believe that Vodacom cannot sort this out. I will be requesting a cancellation of the contract.
I post again. I have not received any call from a consultant and had to follow again with the service provider. After a number of visits to the service provider and calls to Vodacom customer care we still cannot utilise the mobile data of one of the phones received. This has been continueing from 27 August up till now, 9 September. I cannot believe that Vodacom cannot sort this out. I will be requesting a cancellation of the contract.
The saga continues... After more store visits to Vodacom 4 U store in Vaal Mall and daily calls to Vodacom customer care I still cannot utilise the mobile data that is part of the contract that I took out from them. We purchased the Phone on 27 August and now, 12 September, they have not yet figured out why the phone is not working. The staff at Vodacom and their management keep lying to me about calling back and it is obvious that they have no idea what to do to rectify the problem. This must be the worst service I have ever got in my life. Being charged for a service not received and the "experts" have no idea how to rectify the problem. Its in the third week since receiving the phone and still no working mobile data. I received no calls from either Vodacom or the service provider. I have to keep following up explaining everything from the start so that a new, *********** person can ignore and not help me. When I demand to talk to a manager I get put through to someone who once again makes promises and just ignores me. I have even figured out that it is not the handset by placing another SIM card in the handset and having all the access to mobile data and the internet but when reverting back to the supp**** SIM card there is no mobile data. This is something that they also struglled to figure out. Even after this they dont seem to be able to correct the fault. Shocking service
The saga continues... After more store visits to Vodacom 4 U store in Vaal Mall and daily calls to Vodacom customer care I still cannot utilise the mobile data that is part of the contract that I took out from them. We purchased the Phone on 27 August and now, 12 September, they have not yet figured out why the phone is not working. The staff at Vodacom and their management keep lying to me about calling back and it is obvious that they have no idea what to do to rectify the problem. This must be the worst service I have ever got in my life. Being charged for a service not received and the "experts" have no idea how to rectify the problem. Its in the third week since receiving the phone and still no working mobile data. I received no calls from either Vodacom or the service provider. I have to keep following up explaining everything from the start so that a new, *********** person can ignore and not help me. When I demand to talk to a manager I get put through to someone who once again makes promises and just ignores me. I have even figured out that it is not the handset by placing another SIM card in the handset and having all the access to mobile data and the internet but when reverting back to the supp**** SIM card there is no mobile data. This is something that they also struglled to figure out. Even after this they dont seem to be able to correct the fault. Shocking service
Still no help from Vodacom. Three weeks and counting. They just cannot sort this out.
Still no help from Vodacom. Three weeks and counting. They just cannot sort this out.