Poor Service Vodacom

My home internet package has gone down since 2025-11-06. I reported it to their call center, and got informed that they where busy with the "lines", and that some routers will be effected. I was then told that my Huawei B535 is one of them, and I must be patient while they fix it. I phone again on 2025-11-10 as the issue wasn't fixed yet. I was then informed by the call center person that Vodacom was in the process of stopping home internet packages that use my tipe of routers, as certain customers started taking out the Sim cards and putting them in their phones. I then requested the call center person to please fix my internet as I am not one of them, he then said that he will do it, and I must restart the router, and he will phone back in a hours time to see if it was fixed. The internet lasted for 7 minutes and was down again. He phoned back and informed me that it was referred to the technical team. I then received a sms from vodacom informing me I will get feedback within 4 working days. Is it Vodacom policy to profile all their customers with the same package deals, if only some of them is using it ********? Why where we not informed of the situation before being cut off? Why where we not given a secondary option to keep us connected? How will we be compensated for the days we paid for, but did not receive any service? Will my contract now be canceled for the lack of service received from vodacom?