Poor service vodacom

I have been a customer with vodacom for 7yrs to date January 2021 I canceled the Fibre contract with them the sale person said everything will be canceled one month from that day.since January to now I've have been paying for Fibre that I dnt use and continually having all my lines disconnected.. every time I call the help line they say the issue is sorted out which is false..the consultant refuse to let me speak to the managers When I speak to the consultant they say that the account is in arrears and we need to pay x amount which I do No seems to be able to reconcile the account no one calls back they are *****ing our money I'm currently disconnected and still paying a big bill with Fibre included that was canceled I need a better service provider Vodacom needs to cancel these contracts as they are not very reliable company Their staff needs proper training And managers must come to the party when there are queries