Poor service Vodacom 4 U Constantia Village

I called at the vodacom 4 U store at Constantia village to purchase a data sim card for my router. The consultant advised me that she could not activate the sim card as the system was down but I could phone 082135 and they would assist me. I did call that number and got through to a consultant who advised me that the card was blocked as RICA had not been done. I was informed that only the store could assist. I went back to the store and said to the consultant (with a beard) that I was unhappy and advised him what had happened. He got all defensive and said it was not him that helped me. I rep**** that I was not interested who it was he represented the store. He then started processing it and said "give me your id card" in a very offhand way. I asked him does he not say please. His response was that it was because of my attitude. At this point I asked to speak to the Manager and the consultant got defensive again and said he was not happy with my attitude. I spoke to the Manager who was as defensive as the staff member. He said what I had been told by the online customer care was wrong and imp**** that it was a regular occurance. He then started arguing and said they have to face unhappy clients because of poor advice from customer care and they were taking it up. He said that they did not have to put up with clients with attitude. At this point I told him to sort the matter out which he did. While he did apologise the service and attitude of your staff leaves a lot to be desired. Very defensive and a bad attitude. When I am spending my money on your service I expect better. i have been a client for years. It is not very professional for a branch and the customer care to blame each other to a client. While I accept I was irritated I expressed my dissatisfaction but I did not raise my voice.