Poor service Vodacom

I did a sim swop on 13 March 2023 and i was told it will take 3 to 24 hours for my Simcard to be active.The following day when I checked my number, it was working but the 1 gig data that was supposed to be on my number was not there. I then called Vodacom to find out what's happening, then boom, a sim swop was done on a wrong number. So, they used someone's on my profile for sim swop. I asked for team leader , who goes by the name of Sfiso and he said the only thing they can do is for me to buy ANOTHER simcard and do simswop again. The worst part is, the person who they used their number for simswop, they didn't perform a simswop and knows nothing about it. POPIA is not taken serious at Vodacom. What a poor service.