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Susan M
1 reviews | Active since Nov 2016
03 May 2023, 17:27
POOR SERVICE VODACOM
We went to Makro on Friday 28 April to upgrade only to find out there is already an upgrade in process. We then contacted Codacom on 135 number to find out what is going on because we did not upgrade. They then informed us that this is not a problem their cancelation department will cancel the upgrade within 24 hours. We then contacted them on Satuday 29 April and they said that due to the long weekend this will only be done on the 2nd of May we again contacted them today 3 May and still no action was taken yet. I did not request an upgrade and this needs to be fixed urgently or I will cancel all my contracts currently with Vodacom
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Vodacom's replyOfficial
04 May 2023, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2023, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Susan M's updateReviewer Update
04 May 2023, 10:26Thank you very much.
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Susan M's update04 May 2023, 10:26
Reviewer Update
Thank you very much.