POOR SERVICE VODACOM

I HAVE A TOPUP ACCOUNT WITH VODACOM RECENTLY I WAS INFORMED THAT MY ACCOUNT IS IN AREARS NO REASON WAS GIVEN TO ME AS WHY. I HAD CONTACTED VODACOM TO RESOLVE THIS I WAS TOLD I SHOULD GO TO STANDARD BANK TO MAKE PAYMENT.TODAY 28/01/2016 I WENT TO GAME TO START A NEW CONTRACT BUT MY APPLICATION WAS BLOCKED DUE TO R63.57 WHAT A HUGE AMOUNT I WENT VODACOM 4U THE CONSULTANT TOLD ME THAT THE TRANSACTION FOR NOVEMBER WASNT SUCCESSFUL WHY SHE CANT GIVE ME A REASON FOR MY BANK STATEMENT SHOW THAT THERE WAS MORE THAN ENOUGH FUNDS IN MY ACCOUNT. SHE COULDN'T GIVE ME A PRINTOUT OF THIS ACCOUNT STATEMENT.IM VERY DISSAPOINTED IN VODACOM FOR R63.57 OF WHICH IM WILLING TO PAY AND ITS A ERROR ON THEIR SIDE THEY ACTUALLY BLOCKED MY NEW APPLICATION FOR SUCH A BIG COMPANY ITS A BAD IMAGE OF THEM. I THE CUSTOMER HAVE TO BE INCONVENIENCED TO FIX THEIR ERRORS