RE
Raymond E

1 reviews | Active since Jul 2009

22 Apr 2019, 22:40

Poor service vodacom

Bought 100mb of data on the 9th of april and got a sms on the 19th of april saying my data has run out. Strange thing i monitor my data usage on the phone and it was set from that day and till the 19th the phone indicates only 57mb was used. I dont use the phone and all updates are blocked. All inclusive apps used 57mb, so where is my other data?????

Sad part is customer care didn't care much and didn't even try and help only saying you have been billed right and to take phone to vodashop....

Im a technical guy and this doesn't add up. Data is running out and i feel vodacom is doing me in even after being a long time customer, this is not the first bad experience i had with them also.....

Thinking of changeing network once and for all!

0
Replies (1)
Vodacom
Vodacom's reply23 Apr 2019, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team