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Candice H
1 reviews | Active since Feb 2015
12 Feb 2019, 14:39
Poor service Vodacom
What is happening with Vodacom's service? Took out Fibre before VAT change & when this happened, the billing amount went up for the adjustment. Yet new contracts can be taken out on the same price??? When trying to enquire with them, I get passed from department to department & then get left holding on the line for over 20 minutes when asking to speak to the manager. Online system is also up to sh*t Issue still not resolved.
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Vodacom's replyOfficial
12 Feb 2019, 16:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Feb 2019, 16:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
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Candice H's updateReviewer Update
18 Feb 2019, 10:31Hello, Since previous private response, callback has still not taken place. Please urgently contact me to get this matter resolved ASAP.
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Candice H's update18 Feb 2019, 10:31
Reviewer Update
Hello, Since previous private response, callback has still not taken place. Please urgently contact me to get this matter resolved ASAP.