GE
Gerrit E
1 reviews | Active since Feb 2019
06 Feb 2019, 08:11
Poor Service Vodacom
Downgraded my Vodacom contract to Prepaid (31 Jan 2019). Vodacom deleted me from Network in error. Numerous phone calls and hours on the phone since then just to be told now that turnaround is 7-14 days and there is no way to escelate this. This is poor service Vodacom!!
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
06 Feb 2019, 09:18 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2019, 09:18
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GE
Gerrit E's updateReviewer Update
06 Feb 2019, 11:18please contact me via my email *** since my cellphone does not work.
GE
Gerrit E's update06 Feb 2019, 11:18
Reviewer Update
please contact me via my email *** since my cellphone does not work.
Vodacom's replyOfficial
06 Feb 2019, 12:10Dear Gerrit
The matter has been escalated and we will contact you via email once we receive feedback.
Regards,
Vodacom Consumer Website Team
The matter has been escalated and we will contact you via email once we receive feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2019, 12:10
Official
Dear Gerrit
The matter has been escalated and we will contact you via email once we receive feedback.
Regards,
Vodacom Consumer Website Team
The matter has been escalated and we will contact you via email once we receive feedback.
Regards,
Vodacom Consumer Website Team
Best regards,
GE
Gerrit E's updateReviewer Update
07 Feb 2019, 12:16Hi,
Any feedback yet? If not can you please find out how long this will take in addition to the 7 days already so that I can arrange for some sort of connectivity?
GE
Gerrit E's update07 Feb 2019, 12:16
Reviewer Update
Hi,
Any feedback yet? If not can you please find out how long this will take in addition to the 7 days already so that I can arrange for some sort of connectivity?
GE
Gerrit E's updateReviewer Update
08 Feb 2019, 11:31Hi,
8 days without phone and 2 days since escelation (as per your previous response).
No feedback yet?
GE
Gerrit E's update08 Feb 2019, 11:31
Reviewer Update
Hi,
8 days without phone and 2 days since escelation (as per your previous response).
No feedback yet?
GE
Gerrit E's updateReviewer Update
11 Feb 2019, 09:4411 days without a phone any update yet?
GE
Gerrit E's update11 Feb 2019, 09:44
Reviewer Update
11 days without a phone any update yet?
Vodacom's replyOfficial
11 Feb 2019, 09:57Dear Gerrit,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cellular number has been reactivated. Please reboot your handset for changes to take effect.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cellular number has been reactivated. Please reboot your handset for changes to take effect.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2019, 09:57
Official
Dear Gerrit,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cellular number has been reactivated. Please reboot your handset for changes to take effect.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Your cellular number has been reactivated. Please reboot your handset for changes to take effect.
Regards,
Vodacom Consumer Website Team
Best regards,