POOR SERVICE - VODACOM

I am very unhappy because I have logged a complain with Vodacom on 11th October 2018 and has not been resolved until now. Their policy is that they will come back to customers within 7 - 14 days but I made about 7 calls and still is not finalised.

I told Consultant I refuse to pay this month's bill as the amount we have to pay per month for the contract is much more than we originally agreed on. This morning, I realised that both my Vodacom numbers are suspended. I phoned them twice this morning. I was just cut on the first call. Second call on the line for 40 minutes and still holding on cause they said they can't unblock my line as the matter has not been resolved yet.

It's the most poor service I ever received in my entire life. I'm so furious. Both me and my wife are business people and can't be without our phones for one second.