HKvdM
Hester Katrina van der Merwe

1 reviews | Active since May 2015

21 Jun 2018, 15:40

POOR SERVICE VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I app**** for a contract online - did not hear anything from them when I contacted them, they told me the color of the phone that i wanted was out of stock??? Phoned again, then they told me they haven't done the credit check yet. WHAT IS THE PROBLEM NOW?? Cant you pick up a phone and contact your customer????

0
Replies (2)
Vodacom
Vodacom's reply21 Jun 2018, 22:12
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jun 2018, 09:29
Official

Dear Hester

Kindly be advised your query has been handed to our Sales team who will be on contact with you in due course.

We do apologise for the inconvenience caused.

Regards,

Vodacom Consumer Website Team