Poor Service Vodacom

I am extremely disappointed in the service I got from vodacom! I have just upgraded my contract with them, firstly my caller ID does not work, I then call them to rectify it. As it was rectified, my new contract got forfeited, including the data I loaded with my debit card which I paid for. I called Vodacom customer care 6 times and said I have to wait atleast 48hours or 7 working days to resolve my query! Now how do I make calls or even send a message as I have a bussineas to run, not to mention if something happens to me or my baby and I can't even make a call or send a message! I can't even load aityike or data from my side! How do a person pay R1000 per month and I can't even use my phone! This is just ridiculous! I am feeling extremely angry and disappointed at this point as I have ALWAYS been a proud Vodacom customer!!!!